Privacy Policy
Last updated
October 20, 2025
1. Introduction
Lixa.ae (referred to as “Lixa”, “we”, “our”, or “us”) is an international provider of industrial solutions focused on three pillars: Industrial Chemicals (LixaChem), Technological Solutions & Instrumentation (LixaTech), and Industry & Material Handling (LixaMaterials). This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit our website or engage with our services.
2. Scope & Who this Applies To
This Policy applies to visitors, clients, prospects, partners, suppliers, job applicants, and other users of our website and services.
3. Information We Collect
3.1 Personal Information You Provide
- Contact details: name, job title, company, postal address, email, phone number.
- Business data: company name, industry sector, role, purchase/order details, product inquiries.
- Transactional data: invoices, payment records, billing addresses (where applicable).
- Recruitment data: CVs, qualifications, interview notes (when you apply for a job).
- Support communications and feedback shared via forms, email, or phone.
3.2 Technical & Usage Information
- IP address, browser type/version, device identifiers, operating system.
- Cookies, pixel tags, and similar tracking technologies (see Cookies section).
- Pages visited, time on site, referring/exit pages and search queries.
4. How We Use Your Information
- To provide and manage services, quotations, deliveries and customer support.
- To process orders, invoicing and payments where applicable.
- To communicate product updates, service announcements and marketing (where consented or permitted by law).
- To improve our website, tailor content and run analytics.
- To comply with legal obligations, detect and prevent fraud and abuse.
5. Legal Bases for Processing (where applicable)
- Contractual necessity: processing required to perform a contract.
- Consent: where you have given explicit consent (e.g., marketing newsletters).
- Legitimate interests: for business operations, security, and service improvements, balanced against your rights.
- Legal obligation: to comply with laws and regulatory requirements.
6. Cookies & Tracking Technologies
6.1 What We Use
- Essential cookies for site functionality.
- Analytical cookies to measure site usage (e.g., Google Analytics).
- Functional cookies to remember preferences.
- Third-party cookies for marketing and social integrations.
6.2 Managing Cookies
You can manage or disable cookies via your browser settings. Disabling some cookies may affect site functionality.
7. Data Sharing & Third Parties
We may share information with:
- Service providers (hosting, analytics, payment processors, CRM).
- Professional advisors (legal, auditors) where required.
- Affiliates and partner companies for delivery of services or joint projects.
- Authorities or courts when required by law or for protection of rights.
We do not sell personal data to third parties.
8. International Transfers
Lixa operates internationally. Personal data may be transferred to and processed in countries outside your residence. When transfers occur, we implement appropriate safeguards such as standard contractual clauses or rely on adequacy decisions where available.
9. Data Retention
We retain personal data only as long as necessary for the purposes described, subject to legal and regulatory retention requirements. Typical retention periods: transactional records — up to 7 years (or as required by local law); marketing preferences — until consent is withdrawn.
10. Data Security
- We implement technical and organizational measures to protect data against unauthorized access, alteration, disclosure or destruction.
- Access is limited to authorized personnel on a need-to-know basis.
- Despite safeguards, no system is 100% secure — please avoid sending highly sensitive personal data by unsecured channels.
11. Your Rights
Depending on jurisdiction, you may have the right to:
- Request access to or a copy of your personal data.
- Request correction or deletion of inaccurate or unnecessary data.
- Object to or restrict certain processing activities.
- Request data portability where applicable.
- Withdraw consent for marketing at any time.
To exercise your rights, contact us at info@lixa.ae. We may require verification before fulfilling requests.
12. Children
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal data from children.
13. Changes to this Policy
We may update this Policy periodically. We will post the updated policy with a revised “Last updated” date. Significant changes will be communicated where appropriate.
14. Contact Information
For questions, data requests or privacy concerns:
Lixa
Unit 1005 – Level 10 Ibn Battuta Gate Office Jebel Ali
Dubai, United Arab Emirates
Email: info@lixa.ae
15. Effective Compliance Notes (short)
- Implement a consent banner and a cookie management tool.
- Document data processing activities (Data Processing Register).
- Use vendor contracts with GDPR- or region-compliant clauses for third-party processors.
- Publish a Data Protection Officer (DPO) contact if required by local law.